Posts tagged: future of work
This week on Mindful Cyborgs Chris Dancy and I discuss the rise of the “precariat” and what it means for the future of work:
One thing that’s really been on my mind with regards the Marketplace story about the BART transit strike and the tech industries’ response to that. There was a quote from the CEO of UserVoice, Richard White, and he said, “One of the guys in our team said he’d be putting in his two weeks’ notice once he found out what he could make working for BART.” White said jokingly. His solution to address those disgruntled BART workers, get them back to work, pay them whatever they want and then figure out how to automate their jobs so that this doesn’t happen again.
People have been talking about the automation of work and how technology is potentially displacing workers and there’s a good book on this called Race Against the Machine by some MIT academics. But you don’t really see a lot of tech CEOs who are openly calling for blue-collar workers, or any workers, to be replaced by technology. Forrester even did a report a couple years ago suggesting that tech company’s downplay the potential of technologies to replace workers. So, it’s really unusual to see the CEO of a tech company just openly saying, “I want these meddling workers to be replaced by machines. So the inconvenience that it causes me has diminished.”
It was a pretty surprising thing to see somebody really just come right out and say and there’s this subtext to it that really bothers me as well, the bit about, “Oh, you know, one of my workers was going to quit and go work for BART,” just suggesting that they already get paid too much even though as noted in the article they’re not actually making what their family needs to get by in the area. The BART workers aren’t. There is this sort of subtext like anybody who’s not part of the tech industry doesn’t deserve to get paid a living wage. That was really disturbing to me.
More notes, plus the full transcript inside.
Mindful Cyborgs is a new podcast (or internet radio show, if you will) hosted by Chris Dancy and me. The tagline is: “Contemplative living in the age of quantification, augmentation and acceleration.” In our first episode we talk about data exhaust, augmented dating, fractalnoia and more. You can listen to it or download it from Soundcloud or iTunes.
Show notes and full transcript here.
I wrote for Wired:
Inside most companies, the typical health and wellness program includes regular blood pressure checks, a list of fresh foods for the office fridge, and some sort of exercise guru who shows up every so often to tell people they should work out more. If you’re lucky, you might even get some coupons designed to encourage healthier eating — and cut company insurance costs.
But at Citizen — a Portland, Oregon company that designs mobile technology — things are a little different. Employees at the company are now uploading data on how much they exercise, what they eat, and how much they sleep to a central server, as part of an effort to determine whether healthy employees are actually happier and more productive. The ultimate aim is to explicitly show employees how they can improve their work through better personal habits.
This system is called C3PO, short for “Citizen Evolutionary Process Organism.”
“We didn’t think we’d stick with a normal corporate health and wellness program,” says Quinn Simpson, who helped develop the system. “We’re already data visualizers. We already do quantified self.”
Kickstarted by Wired’s Gary Wolf and Kevin Kelly, the quantified self movement aims to glean more insight into our general well-being through statistics. Typically, this is a personal undertaking, but the same ideas are now moving into the business world. Chris Dancy, a director in the office of the chief technology officer at BMC Software, tracks his life in an effort to prove his worth to employers, and now Citizen is taking things even further.
I think it would be pretty interesting to participate in something like this, but like many others I worry about what it would be like if there were either mandated or if there was just social pressure to participate. At the moment the Citizen folks are doing this mostly for fun, and as I should have made clear in the article, the only data they have is what you share. You could put completely false information into RunKeeper or a diet tracker.
But at companies like Whole Foods, which offers its employees discounts for having a lower body mass index, things can get Orwellian quick.
Mark Fisher on the dystopian cinema of 2012:
Ultimately, the Capitol’s domination of the Districts is perhaps most obviously read in terms of colonial domination. In the hunger games, the colonised are forced to celebrate their own defeat and to acknowledge the unassailability of their colonisers’ power. But whether we read the film in generational, colonial, geographical, historical, or class terms – or, as seems best, as a combination or condensation of all these modes – it is clear that Panem is world in which there is Empire but no Multitude – or, rather, we see the Multitude flicker into existence only fitfully, in the uprisings which play only a small part in The Hunger Games but which take on a greater significance as Collins’ trilogy develops.
“Suicide is the decisive political act of our times”, claimed Franco Berardi in Precarious Rhapsody: Semiocapitalism and the Pathologies of the Post-alpha Generation. (London: Minor Compositions, 2009, p55). In a world where domination is total, where power has unquestioned dominion over life and death, then the only recourse for the oppressed is to die on their own terms, to use their deaths as – symbolic as well as literal – weapons. Thus, in The Hunger Games, it is Katniss and Peta’s threat of suicide which checkmates the Capitol. In choosing to die, they not only deny the Capitol the captured life of a victor, they also deny it their deaths. Death in the arena ceases to be a reconfirmation of the Capitol’s power, and becomes instead an act of refusal. Up until this climactic moment, The Hunger Games is striking for the fatalism of its lead characters, something that is all the more remarkable given the personal courage and self-sacrifice that they show. They think like slaves, taking it for granted that the Capitol’s power cannot be broken. Katniss and Peeta have at this stage no ambitions to head a revolution against the Capitol (although this becomes their fate in the later novels). Katniss acquiesces because she believes that confronting the Capitol is hopeless; any challenge to the Capitol’s power could only result in her family being tortured and killed. Poignantly, the only alternative to servitude she can imagine at the start of the film is escape into the woods. (It could be argued that the fantasy of escape into the woods is by no means confined to Katniss Everdeen; so much contemporary anti-capitalism, with its vision of a return to the organic and the local, to a space beyond outside the purview of Empire, amounts to little more than a version of this same hope.)
Full Story: Mark Fisher: Dystopia Now
To appreciate eXistenZ’s contemporary resonance it is necessary to connect the manifest theme of artificial and controlled consciousness connects with the latent theme of work. For what do the scenes in which characters are locked in fugues or involuntary behaviour loops resemble if not the call-center world of twenty-first century labour in which quasi-automatism is required of workers, as if the undeclared requirement for employment were to surrender subjectivity and become nothing more than a bio-linguistic appendage tasked with repeating set phrases that make a mockery of anything resembling conversation? The difference between “interacting” with a ROM-construct and being a ROM-construct neatly maps onto the difference between telephoning a call center and working in one. […]
Autonomist theorists have referred to a turn away from factory work towards what they call “cognitive labour”. Yet work can be affective and linguistic without being cognitive – like a waiter, the call center worker can perform attentiveness without having to think. For this noncognitive worker, indeed, thought is a privilege to which they are not entitled. Writing in The Guardian recently, Aditya Chakrabortty (http://www.guardian.co.uk/commentisfree/2010/aug/31/why-our-jobs-getting-worse) referred to a study of two of Britain’s biggest supermarkets by the sociologist Irena Grugulis. “A trained butcher revealed that most meats were now sliced and packaged before they arrived in store; bakers in smaller shops now just reheated frozen loaves. In their paper, published this summer, Grugulis and her colleagues note that ‘almost every aspect of work for every kind of employee, from shopfloor worker … to the general store manager, was set out, standardised and occasionally scripted by the experts at head office’. Or, as one senior manager put it: ‘Every little thing is monitored so there is no place to hide.’” According to the labour theorist Phil Brown “permission to think” will be “restricted to a relatively small group of knowledge workers” in countries such as the UK and US. Most work will be routinised and outsourced to places where labour is cheap. Brown calls this “digital Taylorism” – suggesting that, far from being engaged in cognitive work, digital workers will increasingly find their labour as crushingly repetitive as factory workers on a production line. eXistenZ’s muted tones anticipates this digital banality, and it is the banal quality of life in an digitally automated environment – human-sounding voices that announce arrivals and departures at a railway station, voice-recognition software which fails to recognise our voices, call center employees drilled into mechanically repeating a set script – that eXistenZ captures so well.
Nearly 30% of Americans with associate’s degrees now make more than those with bachelor’s degrees, according to Georgetown University’s Center on Education and the Workforce. In fact, other recent research in several states shows that, on average, community college graduates right out of school make more than graduates of four-year universities.
The average wage for graduates of community colleges in Tennessee, for instance, is $38,948 — more than $1,300 higher than the average salaries for graduates of the state’s four-year institutions. […]
And while by mid-career, many bachelor’s degree recipients have caught up in earnings to community college grads, “the other factor that has to be taken into account is that getting a four-year degree can be much more expensive than getting a two-year degree,” Schneider says.
Another issue is that “mid-career” might not ever exist for many of today’s college graduates. But it’s worth noting that these sorts of comparisons aren’t apples to apples — not all degrees are created equal. That’s also the problem with most studies that show that people’s with bachelor’s degrees out earn those who don’t have one. Someone with an associate’s degree in HVAC repair may very well out earn someone with an art history degree, but someone with a computer science degree will likely out earn them both. But I like that this study supports the fact that there are alternatives to getting a four year degree just for the sake of earning it.
I wrote about the extreme quantification of work for Wired:
Tesco — the company that runs a chain of grocery stores across Great Britain — uses digital armbands to track the performance of its warehouse staff.
A former Tesco employee told The Independent newspaper that the armbands provide a score of 100 if a task is completed within a given time frame, but a score of 200 if it’s completed twice that fast. “The guys who made the scores were sweating buckets and throwing stuff around the place,” he told the paper.
Tesco representatives said the devices allow users to switch into a “break mode” for up to 25 minutes a day. But that anonymous employee claimed that using the toilet without logging the trip as a break would result in a surprisingly low score, even if the task was finished within the allotted time.
That’s just one of the many ways that employers are using technology to track employee productivity. Call centers have long used metrics such as call time to rank employees, and gamification software may take it to new levels. Darpa wants to track soldiers’ health. Apparently, IBM has a tool for detecting disgruntled employees. And Salesforce.com CEO Marc Benioff has boasted of a “Chatterlytics” system for ranking employees on their use of the company’s internal social network.
Our work is being re-quantified — in a big way — and Chris Dancy, a director in the office of the chief technology officer at BMC Software, thinks it’s time for employees to take these metrics into their own hands. “If you can measure it, someone will,” he says, “and that somebody should be you.”
Dancy is connected to at least three sensors all day, every day. Sometimes, it’s as much as five. They measure his pulse, his REM sleep, his skin temperature, and more. He also has sensors all over his house. There’s even one on his toilet so he can look for correlations between his bathroom habits and his sleep patterns.
He’s on the cutting edge of the “quantified self” movement kickstarted by Wired’s Gary Wolf and Kevin Kelly. But it’s not just his body and environment that Dancy tracks. He constantly takes screenshots of his work, and everything he does — every meeting, every document he creates, every Tweet he sends, every file he shares, every screenshot he takes — is logged in Google Calendar, providing him with a timeline and his entire work life. If you ask him what he did on a particular day, he can tell you with great precision.
And he thinks every white collar worker will need to adopt a similar regimen soon.
The Independent reports:
The former employee said the device provided an order to collect from the warehouse and a set amount of time to complete it. If workers met that target, they were awarded a 100 per cent score, but that would rise to 200 per cent if they worked twice as quickly. The score would fall if they did not meet the target.
If, however, workers did not log a break when they went to the toilet, the score would be “surprisingly lower”, according to the former staff member, who did not want to be named but worked in an Irish branch of Tesco. He said that some would be called before management if they were not deemed to be working hard enough. “The guys who made the scores were sweating buckets and throwing stuff around the place,” he said. He said the devices put staff under huge pressure and many of his colleagues using them in Ireland were eastern Europeans, with limited English. He said lunch breaks did not result in staff being marked down. Tesco confirmed that the devices were also in use across its UK stores.
Tesco in Ireland told the Irish Independent that a “break” function could be used to register genuine stoppages and around 25 minutes had been allowed per day for that. But any other time would be monitored. A Tesco spokesman told The Independent: “Arm-mounted terminals are a working aid and at no time are they used to monitor colleagues while on their breaks. They make it easier for our colleagues to carry out their role as they don’t need to carry paperwork around the distribution centre.”
Tonight I will be meeting friends in a restaurant (tavernas have existed for at least 25 centuries). I will be walking there wearing shoes hardly different from those worn 5,300 years ago by the mummified man discovered in a glacier in the Austrian Alps. At the restaurant, I will be using silverware, a Mesopotamian technology, which qualifies as a “killer application” given what it allows me to do to the leg of lamb, such as tear it apart while sparing my fingers from burns. I will be drinking wine, a liquid that has been in use for at least six millennia. The wine will be poured into glasses, an innovation claimed by my Lebanese compatriots to come from their Phoenician ancestors, and if you disagree about the source, we can say that glass objects have been sold by them as trinkets for at least twenty-nine hundred years. After the main course, I will have a somewhat younger technology, artisanal cheese, paying higher prices for those that have not changed in their preparation for several centuries.
Full Story: Salon: The Future Will Not Be Cool
What Taleb fails to mention is that although perhaps he and his dinner companions will be civilized enough not to partake, many of the people in this restaurant will spend much of their evenings staring and glowing rectangles instead of talking with each other — for whatever that’s worth.
Still, he brings up at one point something interesting, which is thinking about what we will subtract in the future, rather than what we will add. From The Verge’s interview with Warren Ellis:
I’m in the middle of writing a thing for Vice right now, and I opened it by talking about how we can measure the contemporary day by the things that have become absent. Things we perhaps only notice peripherally.
For instance, here in Britain, the soundtrack of every single early morning (except Sundays) was the hum and crunch of a milk float. I don’t know if you had these in the States? Electric light vehicles stacked with crates of milk for doorstep delivery. Twenty years ago they were a permanent feature of the soundscape. Today they’re almost all gone, because home delivery got killed by cheap milk in supermarkets. So, if you’re of a certain age, there’s a gap in the ambient soundscape. That denotes futuricity (which may not be a word) just as strongly as the absence of great mountains of horseshit in our cities denoted a futuristic condition in the 1950s.
Likewise, the presence of condoms and the pill is felt by the absence of population.
More recent stuff from Taleb:
How To Build An Antifragile Career, wherein Taleb claims that artists and other creative people should have a “robust but not mentally taxing day job” instead of making a living from their creative work — do jobs like that even exist anymore?
The American Conservative, a magazine founded by Pat Buchanan, is running a report calling for an increase of the minimum wage to $10-$12 an hour, nation wide. The report wasn’t written by the magazine’s own staffers, it’s a report from written and originally published by a think tank called The New America Foundation, which I’ve generally associated more with progressive causes than conservatism.
I won’t go into the paper itself here, though I worry that small businesses might not be able to absorb that sort of brunt increase in wages, and I’m hardly a fiscal conservative. What’s interesting to me is this particle edge of the right that seems to be coming around to much of what the left has been saying for some time now (it reminds me of seeing liberals end up as conservatives during the Clinton years and following 9/11).
American Conservative has published a few other pieces that veer into this territory over the past few years, including an article saying that Hispanics don’t commit more crimes than whites, one on the revolt of the richand the co-architect of Reagonomics Bruce Bartlett’s article disavowing Reagonomics, saying that Paul Krugman was right and that the Republican Party has lost touch with reality.
Salon reports on a worker walk-out at McDonalds and chains such as Burger King, Domino’s, KFC, Taco Bell, Wendy’s and Papa John’s in New York City. The workers, organized by New York Communities for Change, are demanding a raise to $15 an hour. Strikes are also being organized in Chicago, organized by Workers Organizing Committee of Chicago. This follows Black Friday strikes at Wal-Marts across the nation.
The article reports the huge challenges that these workers face in bring about change in their working conditions, but notes some interesting trends happening here:
The New York and Chicago campaigns evoke two strategies that have been long debated but infrequently attempted in U.S. labor. First, “minority unionism”: mobilizing workers to take dramatic actions and make demands on management prior to showing support from the majority of employees. Second, “geographic organizing”: collaboration between multiple unions to organize workers at several employers and win public support for raising a region’s standards through unionization. This campaign is also the latest example in which community-based organizing groups, which unions have long leaned on to drum up support for workers, are playing a major role in directly organizing workers to win union recognition.